FAQ's

Order Confirmation

1. Will I get confirmation of my order?

  • Yes, you will receive an order confirmation email immediately after placing your order. This email serves as proof that we've successfully received your order and pre-authorized your payment method.

2. I placed my order but did not receive a confirmation email. Why?

  • If you haven't received an order confirmation email, here are a few possible reasons:
    • Check your junk or spam folder; our emails may have landed there.
    • Verify that you entered your email address correctly during checkout.
    • Strong spam filters on your email server may be blocking our emails as spam.

3. What happens after I receive my order confirmation?

  • Upon receiving your order confirmation, we promptly check our warehouse or suppliers for item availability. If your items are ready for shipping, we'll process the charges and prepare your order for shipment. In the rare event that your items are temporarily unavailable, we'll contact you by email or phone to offer alternatives. If none of the alternatives suit you, we'll remove the pre-authorization from your payment method.

Privacy and Security

4. Why do you need my phone number?

  • Your phone number helps ensure smooth delivery. Our delivery partners may need to contact you to arrange a convenient delivery time. Rest assured, we keep your information private and confidential. It also allows us to reach you quickly if any issues arise with your order.

5. Is it safe to buy online through your website?

  • Absolutely! At OnlyTeslaFans, your safety and security are paramount. Our website uses SSL encryption technology, ensuring your credit card information remains secure during transactions.

Dispatch and Delivery

6. How long does it typically take for your products to be dispatched?

  • Our products are usually dispatched within 48 hours of order processing. However, the timeline may vary depending on factors such as product availability, customization requirements, or order quantity.

7. How long does it typically take for my purchase to arrive once it’s dispatched?

  • On average, you can expect your purchase to arrive within 8 business days after dispatch. Please note that certain items may take up to 15 business days for delivery due to varying factors.

We hope this FAQ page addresses your questions effectively. If you have any more inquiries or require further assistance, please feel free to contact us at support@onlyteslafans.net. We're here to help!